Shipping policy
Thank you for shopping with us! We are committed to delivering your order as quickly and efficiently as possible. Please review our shipping policy below for details about shipping timelines, costs, and other important information.
Processing Time
- Orders are typically processed within 48 hours after payment is received.
- Custom or handmade items may take longer to process; any delays will be communicated to you via email.
Shipping Rates & Delivery Times
You'd receive a tracking number once the parcel has been shipped.
- Standard Shipping within Singapore: May take up to 5 business days to arrive, FREE for orders >SGD 50
- Pick Up within Singapore: FREE for all orders at City Hall or Punggol MRT station; date and time to be confirmed via email or WhatsApp
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Standard Shipping within West Malaysia: May take up to 5 business days to arrive, FREE for orders >RM100
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Standard Shipping within East Malaysia: May take up to 8 business days to arrive, FREE for orders >RM100
- International Shipping: May take up to 14 business days to arrive
Delivery times are estimates and may be subjected to holidays and other unforeseeable circumstances.
International Shipping
We ship worldwide! International shipping rates and delivery times will vary based on destination. Please note:
- Customs, duties, and taxes are the responsibility of the buyer and may be applied upon delivery.
- Delivery may take longer due to customs processing.
Lost or Delayed Packages
We work with trusted carriers to ensure your package arrives safely. However, in the rare event of a lost or delayed package:
- Please contact us at hello@ufufu.lilyandlou.com, and we will assist you in locating or resolving the issue.
- We are not responsible for delays caused by carriers or customs clearance.
Contact Us
If you have any questions about shipping or need assistance, please don’t hesitate to reach out at hello@ufufu.lilyandlou.com